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Hi 👋🏻 I’m Florent, a decade designing products people actually use.
“I build the thing that’s actually needed — where user truth meets business strategy.”
Excellence Score – Glovo – 2023
When couriers understand the rules, everyone wins
Glovo ranks couriers by their Excellence Score to allocate the best delivery slots. 29% were dissatisfied with the system. I redesigned the page that explains it — lifting the average fleet score from 3.5 to 4.3 and comprehension by 18%.
Salary Advance – PayFit – 2021
7,500 more employees now use a feature that was always there
PayFit’s Salary Advance let employees access their wages before payday — but only 25,000 used it. The experience was empty, confusing, and offered no reassurance. A 2-month redesign focused on clarity and trust drove adoption from 25,000 to 32,500 users and completion from 62% to 76%.
Adjustment tool – PayFit – 2021
Fixing payroll errors used to take weeks. Now it takes minutes.
PayFit’s declaration teams were fixing payroll errors by jumping between four tools, copying values into Excel, and running manual calculations for hours. One mistake could impact a customer’s payslip directly. I shadowed teams across France, Spain, Germany, and the UK — and designed a tool that reduced a multi-day process to minutes.